Welcome to your quick guide for initializing your Ledger hardware wallet. This page walks you through the essential steps for a smooth setup experience using the official onboarding flow found at Ledger.com/Start. Whether this is your first hardware wallet or you are migrating from another device, following the instructions below will help you protect your crypto with a secure, reliable setup. Remember: start at Ledger.com Start to ensure you're using the correct official resources and firmware updates.
Before you begin
Prepare the following items before visiting Ledger.com/Start and starting the setup:
Your Ledger device (Ledger Nano S, Ledger Nano S Plus, Ledger Nano X or equivalent)
A computer or compatible smartphone with internet access
A USB cable (or Bluetooth if using Ledger Nano X)
A quiet place to write down your recovery phrase — do not store it digitally
Step-by-step: Initialize your Ledger device
Follow these summarized steps on the official onboarding at Ledger.com/Start (also referenced as ledger.com Start in search and documentation):
Visit the official start page: Open your browser and go to Ledger.com/Start. Confirm you see official branding and a secure HTTPS lock before proceeding.
Download Ledger Live: From the start page, download Ledger Live (desktop or mobile). Ledger Live is the companion app that helps you install apps, manage accounts, and update firmware.
Connect your device: Plug in your Ledger device via USB or pair via Bluetooth (Nano X). Use the cable that came with the device to avoid connection issues.
Create a PIN: Follow prompts on the device to set a PIN. Choose a PIN you can remember but that is not easily guessable.
Write down your recovery phrase: Your device will display a 24-word recovery phrase. Write these words down in order on the recovery sheet and store them in a safe, offline location. This is the only way to recover your wallet if the device is lost or damaged.
Verify and finish setup: Confirm the recovery phrase when prompted and complete the initial sync in Ledger Live. Install the apps for the cryptocurrencies you plan to manage.
Security tips and best practices
Security is the main reason you use a hardware wallet. Apply the following best practices during and after setup:
Always start your setup at the official address: Ledger.com/Start or search for the official site and verify the HTTPS certificate.
Never share your 24-word recovery phrase. Ledger never asks for it.
Do not store your recovery phrase on cloud drives, screenshots, email, or any digital device.
Keep your firmware and Ledger Live app up to date by checking Ledger.com/Start for official updates and instructions.
Consider using a secure metal backup for your recovery words to protect against fire and water damage.
Common issues during setup
If you encounter connection errors, device not recognized, or synchronization issues, try the following quick fixes:
Use a different USB cable or port — some cables are charge-only and won't transfer data.
Restart your Ledger device and the Ledger Live app.
Ensure your operating system meets the Ledger Live requirements listed on Ledger.com Start.
Check official support resources linked from Ledger.com/Start for troubleshooting steps.
Frequently Asked Questions (FAQ)
1. What is Ledger.com/Start and why should I use it?
Ledger.com/Start is the official onboarding portal provided by Ledger. It guides you through downloading Ledger Live, initializing your device, and following security best practices. Always begin setup here to avoid phishing sites and fake downloads.
2. Can I recover my wallet if I lose my Ledger device?
Yes — if you have your 24-word recovery phrase written down and stored safely, you can recover your wallet using another Ledger device or compatible recovery software. Do not share the phrase with anyone.
3. Is it safe to use Ledger Live and visit Ledger.com Start on public Wi‑Fi?
While it is technically possible, public Wi‑Fi can be insecure. Prefer trusted networks when performing initial setup and firmware updates. Use a VPN if you must use public networks.
4. How often should I update firmware and Ledger Live?
Check Ledger.com/Start regularly for official firmware notices and update as recommended. Updates often include security patches and new features.
5. What should I do if a website asks for my 24-word recovery phrase?
Never provide your recovery phrase to any website, support agent, or person. Ledger support will never ask for your recovery phrase. If prompted, close the website immediately and verify you are at Ledger.com/Start for legitimate resources.